Offices Providing These Services

Clay County Senior Services

832 W. North Avenue C-2
Flora, IL 62839-1033
Phone: (618) 662-7304
Toll Free: 888-618-7304

Effingham Senior Services

209 South Merchant Street
Effingham, IL 62401-2427
Phone: (217) 347-5569
Toll Free: 800-232-1790

Fayette County Senior Services

112 N Kennedy Blvd
Vandalia, IL 62471-2701
Phone: (618) 283-4122
Toll Free: 866-618-4122

Jefferson County Senior Services

409 Harrison St
Mt Vernon, IL 62864
Phone: (618) 242-3505

Marion County Senior Services

120 East Green St
Centralia, IL 62801-3338
Phone: (618) 533-4300
Toll Free: 800-295-2903

Senior Services - Home Care Ombudsman

Effingham City/County Committee on Aging


The Illinois Home & Community Ombudsman Program assists and advocates for individuals enrolled in the Medicaid Waiver program for Home and Community Based Services and individuals enrolled with a Managed Care Organization (MCO) who are either age 18-59 with disabilities, or age 60 and over living in their own home.


In addition to providing information about home care promoting consumer access to home care services, advocating for more long-term care options and quality home care, Home & Community Ombudsmen help individuals address concerns related to managed care plans and health insurance plans, service agreements or care plans, care coordination, satisfaction with services, housing, transportation, frequency, denial or termination of services, caregiver assignments, workers who do not report to work, language barriers and making referrals to Adult Protective Services when necessary.