Offices Providing These Services

Clay County Senior Services

832 W. North Avenue C-2
Flora, IL 62839-1033
Phone: (618) 662-7304
Toll Free: 888-618-7304

Crawford County Senior Services

Phone: (217) 347-5569
Toll Free: 800-232-1790

Effingham Senior Services

209 South Merchant Street
Effingham, IL 62401-2427
Phone: (217) 347-5569
Toll Free: 800-232-1790

Fayette County Senior Services

112 N Kennedy Blvd
Vandalia, IL 62471-2701
Phone: (618) 283-4122
Toll Free: 866-618-4122

Jasper County Senior Services

Phone: (217) 347-5569
Toll Free: 800-232-1790

Jefferson County Senior Services

409 Harrison St
Mt Vernon, IL 62864
Phone: (618) 242-3505

Lawrence County Senior Services

Phone: (618) 662-7304
Toll Free: 888-618-7304

Marion County Senior Services

120 East Green St
Centralia, IL 62801-3338
Phone: (618) 533-4300
Toll Free: 800-295-2903

Richland County Senior Services

Phone: (618) 662-7304
Toll Free: 888-618-7304

Senior Services - Case Management




The Case Management program meets a variety of needs for seniors 60 years of age and older. Care Coordinators serve as expert resources in evaluating the needs of the elderly, recommending services, and working with seniors in an ongoing relationship. Care Coordinators begin by performing a comprehensive evaluation of the elderly person’s functional abilities. The evaluations take place in the home, or in the hospital prior to discharge. Seniors are evaluated for their abilities to perform everyday mental activities such as orientation to person, place, and time, and the ability to manage resources like income, home, and other material assets. Their functional strengths and deficits are assessed regarding their ability to move around in the home, prepare meals, perform daily activities of grooming and hygiene, complete tasks of routine housekeeping, and venture outside the home.


Once abilities have been determined, the care coordinators work in collaboration with the senior to develop a care plan. The care plan represents the best combination of services available to meet the needs of elderly clients. Needs typically vary from person to person, depending on health, number of family members available to provide support, mobility of the senior, and ability of the senior to continue managing his or her day to day care. Care Coordinators initiate services,  community resources. Care Coordinators maintain an ongoing relationship with elderly clients to assure that services are being provided as agreed to in the care plan. In addition to helping the older person decide which services are needed, Care Coordinators help determine what services seniors recieve. If  a seniors’ life circumstances change, requiring hospitalization, or a change from a single-family home to an apartment, staff can aid clients in the transition. care Coordinators are also able to provide general information on assisted living and nursing home care when necessary. The goal of the Case Management program is to assist seniors in developing care plans that will enable them to live independently for as long as possible.


For example, someone recovering from a stroke, who may have been fairly independent, would receive a comprehensive assessment by a care coordinator. The older person may need home-delivered meals or transportation services. A homemaker may be necessary to help with grooming and household chores. The care coordinators assessment, along with the client’s wishes and considerations, would determine which services are begun, length of time the service is rendered, and which providers would perform the services.


However, Case Management involves more than being a link between clients and services. The strength of the Case Management program is the continuous connections that care coordinators maintain with elderly clients and the community. This regular contact enables care coordinators to be most aware of the resources that are available to meet the needs of their elderly clients.


By forging an ongoing relationship with clients, care coordinators have the ability to initiate, adapt, suspend, or terminate services as necessary. They are in a position to monitor changes in clients’ health needs, as well as the support available from family and friends, the religious community, charitable organizations, and municipal assistance programs. Care coordinators are available to their clients by phone on a continuous basis during regular business hours.


Case Management assessments are arranged through the request of the individual, through a family member, or in the event of hospitalization, by hospital social service personnel. The Care Coordinator, as part of the comprehensive assessment, will determine a senior’s eligibility for services.


By working with seniors, and not just for them, the Case Management program enables seniors to make decisions regarding their lives, and remain vital, contributing members of the community.


Call today to your local office to set up an appointment or call our 800 number 1-800-283-4070