Offices Providing These Services

Clay County Senior Services

832 W. North Avenue C-2
Flora, IL 62839-1033
Phone: (618) 662-7304
Toll Free: 888-618-7304

Effingham Senior Services

209 South Merchant Street
Effingham, IL 62401-2427
Phone: (217) 347-5569
Toll Free: 800-232-1790

Fayette County Senior Services

112 N Kennedy Blvd
Vandalia, IL 62471-2701
Phone: (618) 283-4122
Toll Free: 866-618-4122

Jefferson County Senior Services

409 Harrison St
Mt Vernon, IL 62864
Phone: (618) 242-3505

Marion County Senior Services

120 East Green St
Centralia, IL 62801-3338
Phone: (618) 533-4300
Toll Free: 800-295-2903

Senior Services - Long Term Ombudsman


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Ombudsman Program

The Long Term Care Ombudsman Program is designed to protect and promote the rights and quality of life for those persons who reside in long term care facilities and in licensed assisted living facilities. Ombudsman is a Swedish word meaning citizen's representative. The Long Term Care Ombudsman staff are advocates who seek to resolve complaints on behalf of people who reside in a long term care facility or licensed assisted living. Information is provided about nursing homes, payment methods, and resident's rights. A regular presence is maintained in all licensed facilities in a five county area. Problems and complaints are investigated and resolved with resident consent.

Ombudsman represent and advocate for nursing facility residents. The Ombudsman receives, investigates and attempts to resolve all concerns and/or complaints regarding the care of residents; visits all facilities on a regular basis; and provides information and educates residents, family members and other concerned citizens. A booklet of nursing facilities in ECCOA and the surrounding area is available from Senior Citizen Services. The service is available to all persons over the age of 60 at no cost.

ECCOA Senior Protective Services administers the Ombudsman Program for ECCOA. We also publish a directory of long term care facilities in ECCOA with information on how to select a nursing home.

ECCOA / Senior Services Senior Citizen Services "Long Term Care Ombudsman Program " recruits volunteers as resident advocates to visit ECCOA nursing facilities. Volunteers are assigned to a nursing facility and are required to visit that facility one time per month. Volunteers make a difference in the lives of those they represent and enjoy knowing they have impacted positively on the quality of life for those residents. Volunteers receive a one-day training course and supervised training visits to a nursing facility. If questions or concerns arise the volunteers have the expertise of ECCOA Ombudsman staff to draw from. If interested in becoming a trained volunteer Ombudsman one can contact Senior Services, 217-347-5569.

Click here for more information